1. How do I know my order went through properly?
Immediately after your order is placed, you should receive an automated email with your order information. Within the next 48 hours, you should also receive a 2nd email letting you know your package has shipped. Please note that customers with high spam filters or blocks in their email accounts (i.e. aol, yahoo, comcast, earthlink, hotmail, etc) may have trouble receiving these messages, so be sure to check your spam/junk mailboxes. Alternatively, if you signed up for an account on our website, you can always check your order status by logging into your account and clicking "View Previous Orders." If you did not receive any confirmation email from us or there is no record of a purchase in your account, please contact us and we will be glad to look up the status of your order.
2. When will my order be shipped?
We ship within 1-2 business days after receipt of payment.
3. When should I expect my order to be delivered?
Packages weighing less than 1 pound are shipped by USPS first class mail, which generally takes about 5-7 business days for delivery. Most other packages are shipped by USPS priority mail (estimated 3-5 business days), unless USPS parcel post (estimated 7-14 business days) is specified in the product listing. Note that the post office does not guarantee transit times, so it is possible delivery may take longer. If you do not receive your order within 2 weeks, please let us know.
4. Do you charge sales tax?
Tax will be added only to orders shipped within California at 9.25% of your total.
5. Do you ship internationally?
Our website does not currently support orders made from outside of the US, but we are happy to ship internationally. Just send us an email stating what you would like to order, and we will provide you with a shipping quote and manually invoice you.
6. What is your privacy policy?
We respect your privacy, and will never share your private information with outside companies.
7. What are the conditions of a coupon code?
Coupon codes are valid only on orders placed through our website. Coupon codes are not valid on eBay purchases and cannot be applied to past orders. We reserve the right to cancel coupon codes at any time without notice. Returns made on purchases that used a coupon code will be refunded the item price less any coupon code savings, where applicable. Coupon codes that require a minimum purchase amount will be deducted from any returns that fall below that amount. For example, a customer makes a $225.00 purchase using a "$20.00 off $200.00" coupon code. Customer returns $50.00 worth of items, causing purchase total to fall below $200.00 minimum amount. Refund will be reduced by $20.00 coupon code.
8. What is your return policy?
Returns are accepted within 14 days of date of receipt of purchase. Please email for a return authorization. Packages should be returned with delivery confirmation or tracking. Refunds are issued within 5 days of receipt of return. Return shipping costs are not refundable. Refunds will be reduced by any discounts or coupon code savings, where applicable. If your order qualified for free shipping, actual shipping charges incurred will also be deducted from your refund.
9. What is your legal disclaimer policy?
Any unauthorized use of materials appearing on this site may violate trademark and other applicable laws and could result in criminal or civil penalties. None of the materials used on this site may be copied, reproduced, modified, transmitted, or distributed by any means without prior written consent. Our website may be used strictly for shopping on our site or placing an order on our site and for no other purpose. All trademarks, registered copyrights, and logos are the sole property of their respective owners.
10. What is your orders and pricing policy?
We are not responsible for typographical, photographic, technical, or pricing errors listed on our website. We reserve the right to cancel any order. We also reserve the right to adjust prices without notice.
11. Who can I contact if I still have a question?
We are always happy to answer any questions or concerns you may have and do our best to reply within 24 hours. Please send your email to: store@walkinthebark.com. Please note that customers with high spam filters or blocks in their email accounts (i.e. aol, yahoo, comcast, earthlink, hotmail, etc) may have trouble receiving these messages, so be sure to check your spam/junk mailboxes.
